Privacy Policy
At Mend & Move Injury Clinic, we take your privacy seriously. This Privacy Policy explains how we collect, use and store your personal and treatment information when you use our services.
Information We Collect
When you book an appointment or receive treatment, we may collect information such as:
Your name and contact details
Appointment and payment information
Relevant medical and injury history
Information provided during your assessment and treatment
Treatment notes and rehabilitation plans
Relevant reports, scans or medical information your provide to us
Before your appointment, you will receive a consent form with your appointment confirmation email. This allows us to collect relevant information about your health, injury and treatment needs and confirms your consent to assessment and treatment.
We only collect information that is relevant and necessary to provide appropriate treatment and manage your appointments.
How We Use Your Information
Your information may be used to:
Contact you regarding your appointments
Carry out assessments and provide treatment
Keep accurate treatment and rehabilitation records
Provide appropriate advice and exercises
Process payments and issue invoices
Communicate with you following your appointment
Meet our professional, legal and insurance requirements
Your information will not be used for unrelated purposes without your consent, unless we are legally required to do so.
Rehab Guru
We use Rehab Guru to manage aspects of your care, including appointment bookings, consent and other relevant forms, treatment notes and rehabilitation plans.
When you book an appointment or complete a form through Rehab Guru, we may collect personal information such as your name, contact details, appointment information and relevant information about your health, injury and treatment needs.
Information recorded in Rehab Guru may include:
Appointment and booking details
Consent and relevant assessment forms
Relevant medical and injury history
Assessment findings
Treatment notes
Rehabilitation plans and exercises
Relevant information provided to us as part of your care
This information is used to help us manage your appointments, assess and treat you appropriately, maintain accurate treatment records, monitor your progress and provide ongoing care.
Rehab Guru is a third-party software provider that processes information on our behalf. We take reasonable steps to ensure that personal information is handled securely and only accessed or used where necessary for the purposes described in this Privacy Policy.
Your information stored within Rehab Guru forms part of your treatment record and will be retained in accordance with our legal, professional and insurance requirements.
For further information about how Rehab Guru handles personal information, you can refer to their own privacy policy and terms.
Treatment Records
Treatment notes and records are securely stored using Rehab Guru, a protected software platform used for treatment notes and record keeping.
Your treatment information is recorded to help us maintain accurate records, monitor your progress and provide appropriate ongoing care.
Keeping Your Information Secure
We take reasonable steps to protect your personal and treatment information from unauthorised access, loss, misuse or disclosure.
Access to your information is limited to what is necessary for providing and managing your care.
Any information your provide, including reports or scan results, will be handled securely and confidentiality.
Sharing Your Information
We will keep your information confidential and will not share it with third parties unless:
You have given permission for us to do so
It is necessary to provide or coordinate your care
We are required to do so by law
It is necessary to meet professional or insurance requirements
Your Rights
You have rights regarding the personal information we hold about you, including the right to request access to your information and ask for inaccurate information to be corrected.
You may also withdraw your consent to treatment at any time.
If you have any questions about how your information is collected, stored or used, or would like to make a request regarding your personal information, please contact Mend & Move Injury Clinic.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch.
Amelia Wright
Mend & Move Injury Clinic